Our Refund Policy

POLICY

We strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may be eligible for a refund in accordance with the terms outlined in this policy.

Terms and conditions for QM Logics software development and AI tech services

Refund Policy

Last Updated: June 11, 2026

At QM Logics, we provide software development, IT consulting, web development, mobile application development, digital solutions, and related professional services. By engaging our services, you agree to the terms outlined in this Refund Policy.

1. Service-Based Nature of Business

As our services involve professional expertise, time, labor, consultation, development work, and digital deliverables, refunds are handled differently from physical products.

2. Project Deposits and Advance Payments

All advance payments, deposits, and milestone payments made for project initiation, planning, design, development, consultation, or resource allocation are generally non-refundable once work has commenced.

3. Refund Eligibility

Refund requests may be considered only under the following circumstances:

  • QM Logics has not started any work on the project.
  • A duplicate payment was made due to a billing error.
  • Payment was processed incorrectly by our system.

Approved refunds will be processed to the original payment method within 7–14 business days.

4. Non-Refundable Services

Refunds will not be provided for:

  • Completed project milestones.
  • Delivered software, websites, applications, or digital products.
  • Consulting, technical support, or advisory services already rendered.
  • Delays caused by the client's failure to provide required information, approvals, or materials.
  • Change of mind after work has commenced.

5. Project Cancellation

Clients may request project cancellation in writing. If work has already begun, QM Logics reserves the right to retain payments corresponding to the work completed and resources allocated up to the cancellation date.

6. Subscription or Maintenance Services

For recurring maintenance, hosting, support, or subscription services, fees already paid for the current billing period are generally non-refundable unless otherwise stated in a separate agreement.

7. Dispute Resolution

If you believe a billing error has occurred, please contact us before initiating a chargeback. We will make reasonable efforts to resolve any payment-related concerns promptly.

8. Contact Information

For refund-related inquiries, please contact:

QM Logics
Email: info@qmlogics.com
Phone: +92-300-6824203

By using our services, you acknowledge that you have read and agreed to this Refund Policy.

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